Return Policy
Thank you for shopping with Enchanted Journeys by Cheryl! Each item is made especially for you once your order is placed. Because our products are made to order, our return policy is a little different from traditional retail stores. Please review the information below before placing your order.
Made-to-Order Items
Every item in my shop is made to order especially for you after your order is placed. Because of this, I do not accept returns or exchanges for:
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Incorrect size selection
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Change of mind
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Color preference
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Buyer's remorse
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Orders placed in error
Please review product descriptions, sizing information, and color options carefully before completing your purchase.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, I'm here to help.
Please contact me within 30 days of receiving your order at cheryl@enchantedjourneysbycheryl.com.
To help me resolve your issue as quickly as possible, please include:
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Your order number
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A brief description of the issue
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Clear photos of the product and, if applicable, the packaging
I'll work with my fulfillment partner to review your claim and, if approved, arrange a replacement or refund as quickly as possible.
Questions?
If you have any questions about my Return Policy before placing your order, please don't hesitate to contact us.
Email: cheryl@enchantedjourneysbycheryl.com
Thank you for supporting my small business—I truly appreciate your trust and your order!